Terms & Conditions
1. Terms and Conditions
In using our websites and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Terms & Conditions of Service set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online accommodation reservation service provided on these pages and through the Staycating websites (the “service”) are owned, operated and provided by Jetstream, Ltd company (“Jetstream”, “us”, “we” or “our”) and are provided for your personal use only, subject to the terms and conditions set out below.
Through our websites we (Jetstream) provide an online service through which all types of temporary accommodation providers (for example, hoteliers, property managers and private owners) can advertise their properties for reservation, and through which visitors to the website can make such reservations. From the point at which you make your reservation, we act solely as an intermediary between you and the accommodation provider, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.
We use all reasonable skill and care to ensure that all information is accurate, complete and correct. We cannot guarantee or be held responsible for any errors, any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Our website should not be regarded as an endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to use, copy, monitor, sell, display, download or reproduce any content or information available on our website for any commercial or competitive activity or purpose.
These Terms & Conditions of Service have been executed and delivered by you and constitute a valid and binding agreement between you and Jetstream, enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under the laws of Canada or other applicable jurisdiction.
You shall purchase and use the products and services available through the Staycating websites, in strict compliance with these Terms & Conditions of Service and all applicable laws, rules and regulations.
Accommodation Rules and Restrictions
By purchasing products and services through Staycating you agree to abide by such additional rules and restrictions, such as the payment of all amounts when due and compliance with the rules and restrictions regarding availability, minimum age, maximum occupancy, pet policies, child policies and use of products or services. You agree that any violation of any such rules and restrictions may result in cancellation of your booking, in being denied access to the applicable accommodation, in forfeiting any payments made for such reservation, and in being charged by Staycating for any costs we incur as a result of such violation.
You may not sell, auction, barter or transfer a booking to a third party without prior written consent from Staycating. Staycating reserves the right, in its sole discretion, to withhold such consent, and consent will not be given if the third party does not meet these terms and conditions.
Staycating may, in its sole discretion, choose not to process or to cancel your reservation in certain circumstances. This may occur, for example, when the booking you wish to reserve is no longer available or has been mispriced, we suspect the reservation request is fraudulent, or in other circumstances Staycating deems appropriate in its sole discretion. Staycating also reserves the right, in its sole discretion, to take steps to verify your identity to process your reservation. Staycating will either not charge you or refund any charges for reservations that we do not process or cancel.
The Reservation Summary which you may choose to submit on our website is not a booking confirmation. The accommodation will be booked for the dates set forth in the Reservation Summary subject to acceptance by the accommodation provider, at their sole discretion, and no binding contract is in place until such time as the Booking Confirmation has been sent to you by email.
Product Service Availability
In rare cases a property may be available when a guest receives a Booking Confirmation, but becomes unavailable prior to check-in. If this should occur, your sole remedy shall be to contact Staycating to make alternative arrangements or to cancel your reservation. Staycating shall have no responsibility or liability as a result of a cancellation of a booking.
Product and Service Descriptions
Jetstream attempts to provide accurate descriptions of products and services on the Staycating websites. Certain products and services available on the Staycating Websites may be designated “Jetstream Verified”. Jetstream does not warrant, however, that the descriptions are current or error-free.
If you have any special requests in connection with your booking, we will happily pass along any requests we deem reasonable to the relevant accommodation providers. We cannot guarantee, however, that the accommodation providers will fulfill such requests, as such services or amenities may not be available. Staycating is not liable for any failure to fulfill a special request, and no cancellation due to any special request not being met shall be allowed. Staycating does not accept reservation requests or bookings conditioned or contingent on the fulfillment of a special request.
Jetstream pre-negotiates certain rates with accommodation providers to facilitate the booking on your behalf. Jetstream retains service fees as compensation for facilitating bookings, which vary according to the amount and type of accommodation booked through us. The rates displayed on the Staycating websites reflect our pre-negotiated rates, which include the fees retained by Jetstream.
Staycating’s currency converter is for displaying estimated amounts only and should not be relied upon as accurate and real time; actual rates may vary.
Jetstream strives to provide accurate pricing information regarding the accommodation available on the Staycating websites. We cannot, however, insure against pricing errors or pricing changes. Jetstream reserves the right, at its sole discretion, to not process or cancel any bookings placed for accommodation whose price was (1) incorrectly provided as a result of an error, or (2) changed by the accommodation provider. If this occurs, Staycating will notify you by email and correct the pricing on the Staycating websites.
If additional charges apply to your booking (including but not limited to the addition of an extra occupant, pet fees or other taxes or incidentals), and which charges you do not pay at the time of checkout on the Staycating websites, you will be responsible for paying these charges to Jetstream or directly to the accommodation provider.
Best Price Guaranteed
We guarantee that you are getting the lowest possible price at the time of booking. If you find the same accommodation being offered on another website at a lower rate, contact our destination experts without delay. We will match the rate of the other deal if the following conditions are met:
- You have contacted us immediately after booking with all the details of the other deal including a link to the offer on the other website and the exact price being quoted
- The other deal is bookable online and is still available when we check
- The other deal is subject to the same booking conditions as per your booking with Leavetown e.g. It is the same resort property, same accommodation type, same check-in and check-out dates, and identical booking terms and conditions
- The other deal does not include any special membership rates, loyalty points or rates, any rewards program or promotion available through the accommodation provider
- If we cannot match the rate of the other deal because one of the above conditions is different, we will still honor your existing booking.
- Obvious errors and mistakes (including misprints) are not binding.
You acknowledge that Jestream pre-negotiates rates with accommodation providers to facilitate the booking of reservations on your behalf. The rates displayed on the website are a combination of the pre-negotiated rate for accommodation reserved on your behalf by Jetstream and the facilitation fee retained by Jetstream for our services. You authorize Jetstream to book accommodation for the total displayed price, which includes the accommodation rate displayed on the website, plus tax recovery charges, service fees, and where applicable, taxes on the Jetstream services. You agree that your credit card will be charged by Jetstream for the total reservation price. Upon submitting your reservation request you authorize Jetstream to facilitate accommodation bookings on your behalf, including making payment arrangements with accommodation providers.
You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, Jetstream does not collect taxes for remittance to applicable taxing authorities. The tax charges are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that Jetstream pays the accommodation provider for taxes due on the accommodation provider’s rate for the property. The accommodation providers invoice Jetstream for tax amounts. The accommodation providers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Jetstream to the accommodation providers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the property by our guests. Service fees retained by Jetstream for our services vary based on the amount and type of accommodation booked.
If you need to modify your booking (e.g. change accommodation selected, arrival or departure dates, or number of occupants), you must provide Staycating with notice in writing, in advance of your arrival date, stating the modification you wish to make, then any such modification will be accepted subject to availability of accommodation as per your request. The notice period required for a modification request is specific to each property, it is determined by the accommodation provider and is detailed on the Policies page of the Property Listing.
Staycating will not charge you any service fees to facilitate your modification request but if your modification results in additional charges from the accommodation provider (including but not limited to a change in the nightly rate due to a new arrival or departure date, the addition of an extra occupant, pet fees or other taxes or incidentals), and which charges you have not paid at the time of checkout on the Staycating website, you will be responsible for paying these additional charges. To the extent any credit or refund is due, such amount will be refunded to you in the original form of payment. If this is not possible due to a credit card provider error or failure, suitable alternative options for the form of the refund will be provided promptly. All refunds will be paid in the currency in which you originally paid for the booking, as specified by Staycating.
If you need to cancel your booking, you must provide Staycating with notice in writing of your wish to cancel. The notice period required for cancellation is specific to each property, it is determined by the accommodation provider and is detailed on the Policies page of the Property Listing. To the extent any refund is available, such amount will be refunded to you in the original form of payment. All refunds will be paid in the currency in which you originally paid for the booking, as specified by Staycating, and we cannot be held responsible for any changes due to currency fluctuations.
If you do not check-in on the arrival date as specified in your Booking Summary, and you do not provide Staycating with written notice of your late arrival or cancellation by no later than the date of the first night of your reservation, then Staycating will cancel your booking and all monies paid will be forfeit.
Taxes and Fees
The sales or other taxes charged in connection with your booking depend on the location of your vacation and the accommodation provided. You will be able to view the taxes and any fees included in the Reservation Summary before submitting your reservation request.
Staycating bookings do not include any incidental charges, expenses or services, except as specifically described in your booking confirmation. You are liable for any such incidental charges, expenses or services that you incur or consume during your trip.
At check-in the accommodation provider may make a pre-authorization on your credit card, to act as a deposit against any damage or additional cleaning required as a result of your stay in the accommodation. The pre-authorization is set by the accommodation provider of the accommodation you have. The actual cost of repair and cleaning to return the property to the original standard of the accommodation on your arrival will be made against the credit card that the accommodation provider has used for the damage deposit pre-authorization. Should the actual cost of any such repair be in excess of the pre-authorized amount the accommodation provider will charge the actual amount, not the pre-authorized amount, to the credit card. Should the accommodation provider at their sole discretion choose not to pre-authorize a damage deposit they retain the right to charge the credit card used at time of reservation with the actual amount of any costs relating to repair or cleaning to return the property to the original standard of the accommodation on your arrival. To the extent any credit or refund is due, such amount will be refunded to you in the original form of payment, at the sole discretion of the accommodation provider.
All reservations booked through Staycating must be prepaid in full. You agree to pay to Staycating the fees, costs, expenses and other charges in connection with your booking as per your Booking Confirmation, or which has been confirmed by a subsequent amendment to your Booking Confirmation, including all and any modifications. You acknowledge and agree that all amounts due will be billed to your payment card, or that you will pay the amounts due using another payment method approved by Staycating.
Bank and Credit Card Fees
Many card companies charge their account holders a transaction fee when the card issuer and the “merchant location” (as defined by the card brand (e.g. Visa, MasterCard)) are in different countries. The currency exchange rate, if applicable, and any transaction fee is determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholder’s account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a reservation booked on the Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
Travel / Medical Insurance
We recommend that you obtain independent insurance to provide adequate cover for medical expenses, personal accident, loss of baggage and curtailment or cancellation of your trip. Please note that such insurance is not included with your purchase.
The check-in time is specific to the accommodation you have chosen and is stated in the Arrival Instructions you receive with your Booking Confirmation. If you do not arrive on the date stated in your arrival instructions (“arrival date”) and you do not contact Staycating, in advance and in writing, to state your intention to arrive after the specified arrival date, your booking will be canceled, the accommodation will not be available or accessible to you, and no refund for any part of your booking will be available.
The check-in time is specific to the accommodation you have chosen and is stated in the Arrival Instructions you receive with your Booking Confirmation. Unless you have an agreed late check-out as part of your Booking Confirmation, or which has been confirmed by a subsequent amendment to your Booking Confirmation, then you will be responsible for a charge equivalent to an additional one night of accommodation. If you overstay by more than 4 hours then the accommodation provider reserves the right to enter the property and remove your belongings and take such further action as may be necessary or appropriate, the costs of any such action will be charged against the credit card you provided at check-in.
Safety and Conduct
You have primary responsibility for your own safety and for the safety of anyone that you allow on to the property during your stay. You must read any fire or health & safety guidance and listen to any instructions or explanations which are provided to you. It is your responsibility to bring any concerns regarding the accommodation to the attention of the check-in staff and to ask any questions that you may have if you do not understand any of the guidance or instructions provided.
If you become aware of anything during your stay which you believe is a health & safety risk, you must inform the accommodation provider immediately. The accommodation provider will have access to the property at all times during your stay to address any such issues.
You may not allow any person other than the person named in the Booking Confirmation to occupy the accommodation at any time, except such number of additional guests as may be specified in the Booking Confirmation. This agreement is personal to you and may not be transferred to any other person. The accommodation provider will not allow any person other than the persons named in the Booking Confirmation to access or occupy the property.
The Booking Confirmation may specify the maximum permitted number of guests who are authorized to stay in the property. If you allow more than the maximum number of people to occupy or stay in the accommodation, you will be liable to pay a supplement of up to 100% of the nightly accommodation charge in respect of each unauthorized guest and the booking may be terminated immediately with no refund.
In addition to complying with all reasonable directions you also agree that you will:
- leave the accommodation in the same condition as you find it;
- keep the accommodation clean, tidy and clear of trash:
- not keep or take any pets or animals into the accommodation (unless otherwise agreed with us and specified as pet-friendly in the Booking Confirmation);
- not obstruct or leave any objects or waste in any common areas;
- not leave any obstruction outside of the accommodation;
- not do or permit to be done on the accommodation anything which is or which may be or become a nuisance, (whether actionable or not) damage, annoyance, inconvenience or disturbance to other guests or occupiers of the building or any owners or occupiers of neighbouring properties including (but not limited to) playing loud music or musical instruments, dancing, entertaining at the accommodation or moving furniture;
- not conduct any illegal activity from the accommodation;
- not bring any illegal drugs or firearms into the accommodation or onto the property;
- not conduct any business or commercial activity whatsoever from the accommodation;
- not make any alteration or addition whatsoever to the accommodation or its contents;
- not use the accommodation for any purpose other than for personal accommodation;
- You acknowledge that the accommodation is a home and you agree not to access any cupboard or drawers which have been sealed with tamper tape or locked. You may be subject to a charge for any breach of any tamper tape or damage to any locks.
In the event that you do not comply with these and all other reasonable directions you may forfeit all, or part of, your damage deposit and be asked to vacate the accommodation, without any refund due.
You hereby indemnify Jetstream, the accommodation provider, and the owner, in respect of any and all costs, claims, damages, liabilities, and expenses, including, without limitation, reasonable attorneys fees and costs suffered or incurred by the owner (or accommodation provider) or any of the foregoing parties arising out of or relating to a breach by you of this Agreement.
You must notify the accommodation provider of any damage to the property, contents, fixtures or fittings which occurs during your stay, even if you regard the damage as minimal or normal wear and tear or if you do not believe the damage is your fault.
If you do not notify the accommodation provider of any such damage you will be fully responsible for such damage on a full replacement cost basis.
If you do declare any damage, then you are responsible for full replacement cost.
You have authorized Jetstream and the accommodation provider to charge any property damage for which you are responsible to the credit card supplied by you.
Liability and Claims
Any claims made by you under the Terms & Conditions of Service must be made initially through Jetstream. Jetstream has the authority to negotiate and settle claims between you and the accommodation provider. If you notify Jetstream within 14 days after making such a claim that, in your opinion, the dispute has not been satisfactorily resolved, then Jetstream is authorized to provide you with the accommodation providers details so that you may thereafter pursue the claim directly with the accommodation provider.
You agree that Jetstream, the accommodation provider, the owner, or any third party providing services on behalf of the accommodation provider or Jetstream, will not have any liability for any business, financial or economic loss or for any consequential, incidental, special or indirect losses such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of these Terms & Conditions of Service, the accommodation or the booking (whether such loss arises as a result of negligence, breach of contract, tort or otherwise by the accommodation provider or any agent or third party providing services on behalf of the accommodation provider).
Nothing in this clause limits or excludes the liability of the accommodation provider for death or personal injury arising as a result of their gross negligence or willful misconduct or the gross negligence or willful misconduct of their agents or employees.
You agree to indemnify and hold the accommodation provider and Jetstream harmless from any and all liability, claims, loss, property damage or expenses arising by reason of any injury, death or damages sustained by any person, or to the property of any person, including you or any visitors or invitees whom you permit to enter the accommodation or the premises of which the accommodation is a part, where such injury death or damage is caused by your negligent or intentional act or omission, or by any such visitors or invitees.
If Jetstream or the accommodation provider is required to engage any attorney to enforce the conditions of these Terms & Conditions of Service, to collect any amounts due, to remove you or your belongings from the accommodation, you shall be responsible for all reasonable attorneys’ fees and costs incurred in connection with the foregoing.
Subject to the limitations set out in these Terms & Conditions of Service and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Booking Confirmation (whether for one event or series of connected events).
Privacy is a very serious matter to Staycating. We understand that booking online involves significant trust in us. We appreciate and value your trust and are committed to ensuring the security and confidentiality of your personal information. We never sell your personal information.
A copy of our Privacy Promise that applies to the collection, use, disclosure and other processing of personal information by Jetstream is located here. You consent to any personal information we may obtain about you (either via the Staycating websites, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Promise. Jetstream may update its Privacy Promise from time to time in its sole discretion, and post an updated version of the notice at the website address provided above.
By completing a Reservation Summary, you agree to receive (i) an email containing all the details of your reservation and a confirmation of your booking (ii) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers relevant to your reservation and destination, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
Your completed guest review may be (a) uploaded onto the relevant accommodation property’s information page on our website for the sole purpose of informing (future) guests of your opinion of the service (level) and quality of the accommodation, and (b) (wholly or partly) used and placed by Staycating at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, and special promotions as Staycating deems appropriate. We reserve the right to adjust, refuse or remove reviews at our sole discretion.
Intellectual Property Rights
Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Jetstream, its suppliers or providers.
Jetstream exclusively retains ownership of all rights, title and interest in and to the website on which the service is made available (including the guest reviews) and you are not entitled to use the content or our brand without our express written permission. To the extent that you would otherwise own any intellectual property rights in the website or any content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Jetstream. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
If any provision of these Terms & Conditions of Service is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
Notices hereunder shall be given in writing by personal delivery or other courier or delivery service, addressed, to Suite 206, 817 Main Street, Canmore, AB, T1W 2B4 or by certified or registered mail to PO Box 8624, Canmore, AB, T1W 2V3. All such notices shall be deemed to have been given and received (a) upon receipt if personally delivered or sent by certified or registered mail and (b) when delivery is confirmed if sent by courier or delivery service.
Modification of Terms and Conditions of Service
You acknowledge and agree that Jetstream may, in its sole discretion, modify, add or remove any portion of these Terms & Conditions of Service at any time and in any manner, by posting revised Terms & Conditions of Service on the Site. You may not amend or modify these Terms & Conditions of Service under any circumstances. It is your responsibility to check periodically for any changes we make to the Terms & Conditions of Service. Your continued use of this Site after any changes to the Terms & Conditions of Service means you accept the changes.
This online accommodation reservation service is provided by Jetstream, which is a private limited liability company, incorporated under the laws of Canada and having its offices at 405-318 Homer Street, Vancouver, BC V6B 2V2, and is registered with the Canada Revenue Agency – Business Number 815359906; with BC Registry Services, Incorporation Number BC0941913; with Alberta Registries, Corporate Access Number 2116946464; with Registraire des entreprises Quebec, Registration Number 1168668987.
This website is intended to assist our guests in gathering travel information, determining the availability and price of accommodation, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.
As a condition of your use of this website, you warrant that:
- you have reached the age of majority in your province or country of residence;
- you possess the legal authority to create a binding legal obligation;
- you will only use this website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
- all information supplied by you on this website is true, accurate, current and complete.
We grant you a limited license to access, and make personal use of, the website and while you may make download and print content for your personal and non-commercial use, you agree not to:
- use this website or its contents for any commercial purpose;make any speculative, false, or fraudulent reservation
access, monitor or copy any content or information of this website using any automated means or any manual process for any purpose without our express written permission;
- modify, distribute, transmit, publish, upload, license, reverse engineer, transfer or sell, or create derivative works from, any content, products or services obtained from the website that you do not have a right to make available;
- upload, post or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer;
- use any hardware or software intended to surreptitiously intercept or otherwise obtain information from the website;
- violate the restrictions or circumvent other measures employed to prevent or limit access to this website;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- cache or link to any portion of this website without our express written permission;
“frame”, “mirror” or otherwise incorporate any part of this website into any other website without our prior written authorization.
Privacy is a very serious matter to Jetstream. We understand that booking online involves significant trust in us. We appreciate and value your trust and are committed to ensuring the security and confidentiality of your personal information. We never sell your personal information.
What Kind of Info Do We Collect?
In order to process your reservation request, we must know basic information about you that can be used to identify you such as your full name, phone number, postal address, e-mail address, and billing information (such as credit card number, cardholder name, and expiration date). You may also choose to provide us with personal information about other members of your booking party. It is your responsibility to ensure that you have the other party’s permission to provide us with their personal information.
Website Browsing Information
We may automatically collect information about your computer when you visit our website. For example, we may collect your IP address and web browser software and information about your online activity, such as website pages viewed and reservations made. We use this automatic information to customize your user experience; to inhibit fraud; to serve advertisements, special offers and other information that may be of interest to you; and for other legitimate purposes we bring to your attention.
If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.
We may also receive information about you, including photographs, when you interact with us via social media services.
If you do not want us to collect or use this session information, you can access the accommodation we offer by booking with our Destination Experts by phone. Please call us on +1 505-448-8809 or email us at [email protected].
Why Do We Collect Personal Information?
We collect and use personal information about you to help you find the right accommodation options; to assist you in making bookings and any subsequent modifications or updates you may request; and to provide travel notifications. We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the reservation requests you submit on our website.
We also use your information to communicate with you in general; to respond to your questions and comments; to troubleshoot any problems you may have with your booking, and to invite you to leave a review after your stay.
We may also use your information for marketing activities and for tailoring our products and services to suit your personal interests. For example we may email you to make it easy for you to take advantage of any special offers and products or services that may be of interest to you, and to send you regular newsletters. You will have the opportunity to choose not to receive these messages at the point of email collection and in any such email we send.
We may also use your information to contact you and ask for your help so that we may improve our products, service, and website.
After your stay at any accommodation booked through us, you will be invited to submit a guest review, which may ask for information about the accommodation, the surrounding areas, and the destination. If you don’t want to use your name with the review, you can make use of a screen name or it can be displayed online anonymously. By completing a guest review, you are agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant accommodation information page on our websites, in our mobile apps, in our social media accounts and, or on the website of the relevant accommodation or on our business partner’s website, to inform other travelers about the quality and services at the accommodation you stayed in.
If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritise guest reviews. We may use the information in your shortlists or in other destination-related information you share with us in anonymous form to help other travelers to find the right destination.
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Jetstream uses non-identifying cookies to provide easier site navigation and access to forms. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
We are not set up to track, collect or distribute personal information not entered by visitors. Our site logs generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this site, you will not be able to access portions of our site.
Our website may also use Web beacons which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.
How do we use social media?
We use social media to promote our accommodation providers’ properties and to promote, improve and facilitate our own services. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, Jetstream uses social media by maintaining accounts on several social media sites. These social media services may allow you to share information with us. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience.
We use versions of our regular website that have been optimised for mobile devices. These mobile websites process the personal details you give us in much the same way as our website.
Who do we share your info with?
We do not and will never sell your personal information. In certain circumstances, we may share your personal information with third parties as described in this Privacy Promise.
We will share your information with our accommodation providers who fulfill your reservation requests. By sending us a reservation request you are authorizing us to disclose to our suppliers the information required to complete the booking. These suppliers are not controlled by Jetstream and personal information disclosed to them is subject to their applicable privacy policies and security practices. Therefore, we encourage you to review the privacy policies of any accommodation provider whose product you purchase through this site. Please note that these accommodation providers also may contact you as necessary to obtain additional information about you, facilitate your reservation, or respond to a review you may submit.
We will also share your information with third-parties who provide services or functions on our behalf, including credit card processing, marketing, distribution of surveys, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or, as discussed below, to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
We may be required to disclose your personal information to law enforcement agencies and governments around the world for security, customs and immigration purposes. Such requirements may be in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. Also, when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our guests, or others; and in connection with our Terms of Service and other agreements.
Your information may also be shared in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.
We may share aggregate or anonymous information with third parties, including advertisers and investors. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
As discussed above, you can choose not to provide us with any information, although it may be needed to book accommodation. You also can add or update information at any time by emailing us at [email protected] or calling us on +1 (865) 505-0202.
Security Procedures to Safeguard Personal Information
We want you to feel confident about using this website to make reservation requests, and we are committed to protecting the information we collect. We have implemented appropriate business procedures, including security, technical, and physical restrictions to help protect the personal information you provide to us. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information. However, please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective. For additional details about the security measures we have implemented to safeguard personal information, please see our Jetstream Security Protocols.
At Staycating we do not direct our website nor offer services to children. When we receive information from someone we believe to be under 18 years of age we contact that individual only to let them know that our service is unavailable to them and promptly delete any personal information that the individual has provided to us.
Data Storage Outside of Canada
Please be aware that your information may be transferred to, stored in, and processed in the United States, where our servers are located and our central database is operated, as well as other countries. The data protection and other laws of the United States and these other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
How You Can Contact Us
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at [email protected]. Please write ‘Request personal information’ in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to [email protected] with ‘Request for removal of personal information’ in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities.
- Email: [email protected]
- Call: +1 (865) 505-0202
Privacy is a very serious matter to Staycating. We understand that booking online involves significant trust in us. We appreciate and value your trust and are committed to ensuring the security and confidentiality of your personal information. We never sell your personal information.
A copy of our Privacy Promise that applies to the collection, use, disclosure and other processing of personal information by Jetstream is located here. You consent to any personal information we may obtain about you (either via the Jetstream websites, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Promise. Jetstream may update its Privacy Promise from time to time in its sole discretion, and post an updated version of the notice at the website address provided above.
We appreciate your feedback as it helps us improve our service. Please be aware that by submitting content to this website by electronic mail, postings on this website or otherwise, including any accommodation reviews, questions, comments, suggestions, ideas you grant Jetstream a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display your submission throughout the world in any media, now known or hereafter devised; and use the name that you submit in connection with such submission.
Your submissions may be uploaded onto the relevant accommodation information page on our website for the sole purpose of informing guests of your opinion of the service and quality of the accommodation, and used and placed by Jetstream at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, and special promotions as Jetstream deems appropriate.
You acknowledge that you are responsible for any content you may submit through the website, including the legality, reliability, appropriateness, originality and copyright of any such content. We take no responsibility and assume no liability for any submissions posted or submitted by you. You may not upload to, distribute or otherwise publish through this website any content that:
- is confidential, proprietary, invasive of privacy or publicity rights, infringing on intellectual property rights, unlawful, harmful, threatening, false, fraudulent, libelous, defamatory, obscene, vulgar, profane, abusive, harassing, hateful, racially, ethnically or otherwise objectionable, including, but not limited to any content that encourages conduct that would constitute a criminal offense, violates the rights of any party or otherwise gives rise to civil liability or otherwise violates any applicable Canadian or foreign laws;
- may contain software viruses or malware;
- contains advertisements or solicitations of any kind, or other commercial content;
- is designed to impersonate others;
- contains personal information (such as messages that include phone numbers, Social Security numbers, payment card numbers, account numbers, addresses or employer references), except where we expressly ask you to provide such information;
- contains messages that offer unauthorized downloads of any copyrighted, confidential or private information;
- contains multiple messages placed within individual folders by the same user restating the same point;
- contains chain letters of any kind.
This website may contain links to other websites or resources that are operated by third parties not affiliated with Jetstream. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Inclusion of links to other sites or resources should not be viewed as an endorsement of the content of linked sites or resources.
Different terms and conditions and privacy policies may apply to your use of any linked sites or resources. Jetstream is not responsible or liable, directly or indirectly, for any damage, loss or liability caused or alleged to be caused by or in connection with any use of or reliance on any such content, products or services available on or through any such linked site or resource. Further, it is up to you to take precautions to ensure that whatever links you select or software you download from this website is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature.
By using the Google Maps service available on the website you agree to be bound by the following: (1) the Google Terms of Service (2) the terms found on Google Legal Notices and (3) Google Additional Terms & Conditions. Before you use any of the maps on this website, you should read each of these three documents, as together they form a binding agreement between you and Google regarding your use of their products.
Your use of this website is at your sole risk. The website is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. Jetstream disclaims any warranties that access to the website will be uninterrupted or error-free; that the site will be secure; that the site or the server that makes the website available will be virus-free; or that information on the website will be correct, accurate, adequate, useful, timely, reliable or otherwise complete.
If you download any content from this site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content. No advice or information obtained by you from the site shall create any warranty of any kind.
In certain jurisdictions, the law may not permit the disclaimer of warranties, so the above disclaimer may not apply to you.
Limitation of Liability
The providers whose products and services are available on the Staycating website are independent contractors and not agents or employees of Jetstream. Jetstream is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
You acknowledge and agree that you assume full responsibility for your use of the website, communications with third parties, and purchase and use of the products and services available through the Staycating website. You acknowledge and agree that any information you send or receive during your use of the website may not be secure and may be intercepted by unauthorized parties. You acknowledge and agree that your use of the website is at your own risk and that the website is made available to you at no charge. Recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law, neither Jetstream nor its licensors, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to:
- this website, or any other site or resource you access through a link from this website;
- any action we take or fail to take as a result of communications you send to us;
- any products or services made available or purchased through the Leavetown website, including any damages or injury arising from any use of such products or services;
- any delay or inability to use the website or any information, products or services advertised in or obtained through the website;
- the modification, removal or deletion of any content submitted or posted on the website; or
- any use of the site, whether based on contract, tort, strict liability or otherwise, even if Leavetown has been advised of the possibility of damages.
It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the website, or obtained from a linked site or resource.
This disclaimer applies, without limitation, to any damages or injury arising from any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, file corruption, communication-line failure, network or system outage, loss of profits by you, or theft, destruction, unauthorized access to, alteration of, loss or use of any record or data, and any other tangible or intangible loss. You specifically acknowledge and agree that Jetstream shall not be liable for any defamatory, offensive or illegal conduct of any user of the site. Your remedy for any of the above claims or any dispute with Jetstream is to discontinue your use of the website.
Some jurisdictions do not allow the limitation or exclusion of certain liability or warranties so some of the above limitations may not apply to you.
You agree to defend and indemnify Jetstream, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
- your breach of the Terms and Conditions of Service
- any fraud you commit, or your intentional misconduct, or gross negligence
- your violation of any law or the rights of a third party;
- your use of this website.
When you use the website or send emails to Staycating, you are communicating with Staycating electronically. You consent to receive electronically any communications related to your use of this website. Staycating will communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from Staycating intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on the website.
All content available through this website (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by Jetstream, its licensors or its content providers, and is protected by copyright, trademark and other applicable Canadian and foreign laws. You may not use frames or utilize framing techniques or technology to enclose any content included on the website without Jetstream’s express written consent. Furthermore, you may not utilize any website content in any meta tags or any other “hidden text” techniques or technologies without Jetstream’s express written consent. Any reproduction or redistribution of our website is expressly prohibited, and may result in severe civil and criminal penalties.
Claims of Intellectual Property Infrinement
We take all claims of copyright infringement very seriously and if you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the following information in writing and to our legal team:
- a description of the copyrighted work or other intellectual property that you claim has been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and a description of where the material that you claim is infringing is located on our website;
- a signed statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf;
- your address, telephone number, and, email address.
Notice of claims of copyright or other intellectual property infringement can be sent as follows:
Jetstream Legal Team
c/o Yaletown Law Services, Suite 112
1118 Homer Street,
Vancouver, British Columbia
Jetstream may update this contact information from time to time without notice to you. We will post the current contact information on this website.
Survival of Terms
You agree that no joint venture, partnership, or employment relationship exists between you and Staycating as a result of your use of this website.
To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this website within one (1) year from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any content on this website, or your use of the website, is contrary to the laws of the place where you are when you access it, the website is not intended for you, and we ask you not to use the website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
Entire Agreement and Admissibility
How to Contact Us
Privacy is a very serious matter for Jetstream. We understand that booking online involves significant trust in us. We appreciate and value your trust and are committed to ensuring the security and confidentiality of your personal information.
How We Protect Information About Our Customers
- The highest level of industry-standard 128-bit SSL (Secure Sockets Layer) encryption is always used to protect your purchase information while in transit.
- Stored credit card information is always encrypted and maintained in an environment that has been certified as PCI DSS compliant by a qualified security assessor.
- Jetstream websites are constantly scanned and validated to verify application and network security.
- All internal security standards, policies and practices are frequently reviewed and improved based on the current industry security practices.
Information Security Tips for Protecting Yourself
Be cautious about using a public computer, as it may contain keylogger software designed to steal your login credentials. If you do decide to use a public computer to make a reservation on the Staycating website, do not forget to sign out from the website when you have finished using the public computer.
- Emails are generally insecure and easy to forge. Be aware that an email, even if it appears to come from a friend or a business partner, could be fraudulent and designed to trick you into providing personal information or installing dangerous software on your device.
- Install antivirus and firewall software on your computer to help protect yourself from phishing scams and viruses.
If you contact Leavetown, we may verify your identity by asking for non-critical information, such as your full name, address or past booking information.
- If you have received a suspicious email that appears to have come from Staycating or have concerns about an email request you have received from Staycating, please forward the email to [email protected].
On the Phone
When you call Staycating, we may verify your identity by asking for information such as your current address, booking number or the last four digits or expiration date of the credit card we have on file for your account.
When you go to Login or Check Out pages on the Staycating websites, you will notice the closed lock icon at the top or bottom of your browser or the “HTTPS://” prefix in the URL. This means you have established a secure SSL connection and that all data transmitted through this connection will be encrypted. If you are receiving SSL Certificate errors when accessing the Staycating website, that means that the domain name in the SSL certificate does not match the address that is in the address bar of the browser. Alternatively, it may mean that your browser is misconfigured and does not accept the root certificate used by Staycating. Please contact [email protected] if you encounter this error.
If you suspect that any of your personal information has been compromised or fraudulent charges have been made on your credit card as a result of your interaction with Staycating, please contact us immediately for assistance by contacting us through the website or calling +1 (865) 505-0202.
Updates to This Information Security Policy
This Information Security Policy may be updated periodically and without prior notice to you to reflect changes in our information security practices. We will post a prominent notice on our website to notify you of any significant changes to our Security Protocols and indicate at the bottom of the policy when it was most recently updated.
These protocols are effective as of 1 March, 2014.